{"id":8391,"date":"2022-12-14T12:33:02","date_gmt":"2022-12-14T11:33:02","guid":{"rendered":"https:\/\/inax247.ch\/faq-neu\/"},"modified":"2025-05-15T10:34:01","modified_gmt":"2025-05-15T08:34:01","slug":"faq","status":"publish","type":"page","link":"https:\/\/inax247.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8391\" class=\"elementor elementor-8391 elementor-8352\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a3599e e-flex e-con-boxed e-con e-parent\" data-id=\"0a3599e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fefc81b elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"fefc81b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-comments\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a76595 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"4a76595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WHAT ARE YOU LOOKING FOR?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6bee885 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6bee885\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify;\"><span style=\"font-size: 14pt;\">Our FAQ section will help you to use our software to the fullest. Find answers and solutions to our product range, services and, common IT issues. If you can&#8217;t find an answer, contact us and we will be happy to help.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a53be0 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"6a53be0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p id=\"tw-target-text\" class=\"tw-data-text tw-text-large tw-ta\" dir=\"ltr\" style=\"text-align: justify;\" data-placeholder=\"Translation\" data-ved=\"2ahUKEwiripfp_t-CAxXV6wIHHXUAB9oQ3ewLegQIBRAQ\"><span class=\"Y2IQFc\" lang=\"en\" style=\"font-size: 14pt;\">If you have any questions, please contact us using our <strong><span style=\"color: #171d57;\"><a style=\"color: #171d57;\" href=\"https:\/\/inax247.ch\/en\/contact-us\/\"><em>contact form<\/em><\/a><\/span><\/strong> and you will receive a prompt response.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-009dede e-flex e-con-boxed e-con e-parent\" data-id=\"009dede\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d4ff3b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7d4ff3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">TOP 20 MOST POPULAR FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c32e9d1 e-con-full e-flex e-con e-child\" data-id=\"c32e9d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-96cba28 e-con-full e-flex e-con e-child\" data-id=\"96cba28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ccd1cd elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6ccd1cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQ - Hosted and fully managed Cloud Applications &amp; More<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f36c36d custom-toggle elementor-widget elementor-widget-toggle\" data-id=\"f36c36d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2551\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I noticed some Abbreviations like BCM, ASM and MCS. Please explain.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2551\"><p style=\"text-align: justify;\">The use of abbreviations makes it easier to write text passages instead of using long terms. But we agree \u2013 these abbreviations are not easy to understand and we explain briefly most of our services.<\/p>\n<ul>\n<li>BCM stands for Business Continuity Management, a way to manage your company in a crisis scenario.<\/li>\n<li>ASM \u2013 simply put Alarm server Management.<\/li>\n<li>MCS are managed Cloud Services.<\/li>\n<li>VPS \u2013 Virtual Private Server.<\/li>\n<li>VDS \u2013 Virtual Dedicated Server.<\/li>\n<li>Root Server \u2013 also know as Bare Metal Server. We assign to you a new HPE Server for your installation.<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2552\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2552\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is a Managed Cloud Service?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2552\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2552\"><p style=\"text-align: justify;\">Simply put, our Managed Cloud Services means that we take care of the entire Alarm Cloud Server application you will use. We manage all the necessary hardware and software installations, its maintenance, technical support. It also means that ISANDO GROUP is responsible for updates and upgrades of any software application you signed up for. Furthermore, we are providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2553\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2553\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is Cloud Backup?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2553\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2553\"><p style=\"text-align: justify;\">Cloud Backups also known as online backups is the process where your cloud backups or onsite backups are transferred to an offsite server every night. All our servers and backup servers are located in secure data centers within the EU and Switzerland as of your choice. Cloud backups are a secure way to keep existing files, databases and system settings in multiple place ready for a worst case scenario. Furthermore, we have full control over backups, time stamps and versioning, allowing us to monitor the integrity of each and every back up file.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2554\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2554\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What kind of response times can I expect?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2554\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2554\"><p style=\"text-align: justify;\">We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations. We are aware that BCM (Business Continuity) and ASM (Alarm Server Management) is a vital servive in your firm. Hence, our standard response time is 24 hours after receiving a support ticket. However, in most cases we are way faster und resolve many issues within hours. Furthermore, clients can sign up for shorter response times, in some cases 4 hours and 24\/7.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2555\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2555\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long is a Managed Service ASM Contract For?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2555\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2555\"><p style=\"text-align: justify;\">Contracts for our cloud-based Alarm Server Management (ASM) Services vary and we offer flexible terms. Clients can choose a contract with minimum 3-months contract term, paying a small setup-fee or a 12-months contract without setup-fee. After this setup- and starting period you can cancel at any time with 30 days notice period to the end of each months.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2556\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2556\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What kind of budget do I need for your Managed ASM Services?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2556\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2556\"><p style=\"text-align: justify;\">Our service model uses a fixed monthly fee, which is based on the size of your organisation and complexity of your individual setup. However, we also offer \u201cout-of-the-box\u201d plans with a very attractive pricing. Those plans are meant for smaller firms , giving you a fully-fledge ASM but limited options for individual tasks.<\/p>\n<p style=\"text-align: justify;\">If you want to find out more, please request an offer and we will send you an overview about our tariffs.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2557\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2557\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What kind of Protection against Virus & Rasomware you use?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2557\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2557\"><p style=\"text-align: justify;\">For all our applications and backups we undertake regular screenings against known Rasomware, Malware and Viruses. Hence, you can expect clean backups. Furthermore, all our systems provide the highest technical standards and we use hardware firewalls and application firewalls to protect our IT-infrastructure against DDoS and Ransomware. You may even consider to outsource parts of your IT-infrastructure to us, using a dedicated VPS\/VDS (virtual private server and virtual dedicated server) or a root server in our datacenters (Colocation). Please ask for an individual offer.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2558\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2558\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What should I do before I submit a ticket or call for help?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2558\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2558\"><p style=\"text-align: justify;\">When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often, it helps to close the application and restart the computer to reset the system, and possibly resolve the problem.<\/p>\n<p>If this doesn\u2019t work, submit a ticket.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"I noticed some Abbreviations like BCM, ASM and MCS. Please explain.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">The use of abbreviations makes it easier to write text passages instead of using long terms. But we agree \\u2013 these abbreviations are not easy to understand and we explain briefly most of our services.<\\\/p>\\n<ul>\\n<li>BCM stands for Business Continuity Management, a way to manage your company in a crisis scenario.<\\\/li>\\n<li>ASM \\u2013 simply put Alarm server Management.<\\\/li>\\n<li>MCS are managed Cloud Services.<\\\/li>\\n<li>VPS \\u2013 Virtual Private Server.<\\\/li>\\n<li>VDS \\u2013 Virtual Dedicated Server.<\\\/li>\\n<li>Root Server \\u2013 also know as Bare Metal Server. We assign to you a new HPE Server for your installation.<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is a Managed Cloud Service?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">Simply put, our Managed Cloud Services means that we take care of the entire Alarm Cloud Server application you will use. We manage all the necessary hardware and software installations, its maintenance, technical support. It also means that ISANDO GROUP is responsible for updates and upgrades of any software application you signed up for. Furthermore, we are providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is Cloud Backup?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">Cloud Backups also known as online backups is the process where your cloud backups or onsite backups are transferred to an offsite server every night. All our servers and backup servers are located in secure data centers within the EU and Switzerland as of your choice. Cloud backups are a secure way to keep existing files, databases and system settings in multiple place ready for a worst case scenario. Furthermore, we have full control over backups, time stamps and versioning, allowing us to monitor the integrity of each and every back up file.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What kind of response times can I expect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations. We are aware that BCM (Business Continuity) and ASM (Alarm Server Management) is a vital servive in your firm. Hence, our standard response time is 24 hours after receiving a support ticket. However, in most cases we are way faster und resolve many issues within hours. Furthermore, clients can sign up for shorter response times, in some cases 4 hours and 24\\\/7.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How long is a Managed Service ASM Contract For?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">Contracts for our cloud-based Alarm Server Management (ASM) Services vary and we offer flexible terms. Clients can choose a contract with minimum 3-months contract term, paying a small setup-fee or a 12-months contract without setup-fee. After this setup- and starting period you can cancel at any time with 30 days notice period to the end of each months.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What kind of budget do I need for your Managed ASM Services?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">Our service model uses a fixed monthly fee, which is based on the size of your organisation and complexity of your individual setup. However, we also offer \\u201cout-of-the-box\\u201d plans with a very attractive pricing. Those plans are meant for smaller firms , giving you a fully-fledge ASM but limited options for individual tasks.<\\\/p>\\n<p style=\\\"text-align: justify;\\\">If you want to find out more, please request an offer and we will send you an overview about our tariffs.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What kind of Protection against Virus & Rasomware you use?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">For all our applications and backups we undertake regular screenings against known Rasomware, Malware and Viruses. Hence, you can expect clean backups. Furthermore, all our systems provide the highest technical standards and we use hardware firewalls and application firewalls to protect our IT-infrastructure against DDoS and Ransomware. You may even consider to outsource parts of your IT-infrastructure to us, using a dedicated VPS\\\/VDS (virtual private server and virtual dedicated server) or a root server in our datacenters (Colocation). Please ask for an individual offer.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What should I do before I submit a ticket or call for help?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often, it helps to close the application and restart the computer to reset the system, and possibly resolve the problem.<\\\/p>\\n<p>If this doesn\\u2019t work, submit a ticket.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1bef51b e-con-full e-flex e-con e-child\" data-id=\"1bef51b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26b0e5b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"26b0e5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">FAQ - On-Premise Installations, Support &amp; More<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea1558 custom-toggle elementor-widget elementor-widget-toggle\" data-id=\"4ea1558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8241\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-8241\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What if we already have an internal IT department?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8241\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-8241\"><p style=\"text-align: justify;\">No problem! We also offer scalable, \u201con-Premise\u201d solutions that can be tailored to meet your specific needs. Whether you need a fully-fledge BCM\/ASM package or parts thereof \u2013 we can do.<\/p>\n<p>If you want to find out more, please request an individual offer and we will contact you to speak about details.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8242\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-8242\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What if we prefer an \"On-Premise\" Installation?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8242\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-8242\"><p style=\"text-align: justify;\">No problem! We also offer scalable, \u201con-Premise\u201d solutions that can be tailored to meet your specific needs. Whether you need a fully-fledge BCM\/ASM package or parts thereof \u2013 we can do. Furthermore, we have a vast experience in system integrations, meaning we could implement our solutions into your existing systems if desired.<\/p>\n<p style=\"text-align: justify;\">If you want to find out more, please request an individual offer and we will contact you to speak about details.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8243\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-8243\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What if we would like to host your BCM\/ASM Solutions in our own Datacenters?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8243\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-8243\"><p style=\"text-align: justify;\">No problem \u2013 this is possible! We also offer scalable, \u201con-Premise\u201d solutions that can be tailored to meet your specific needs and hosted in your own data centers. Whether you need a fully-fledge BCM\/ASM package or parts thereof \u2013 we can do. Furthermore, we have a vast experience in system integrations, meaning we could implement our solutions into your existing systems if desired.<\/p>\n<p style=\"text-align: justify;\">If you want to find out more, please request an individual offer and we will contact you to speak about details.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8244\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-8244\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does a flat rate billing save me money?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8244\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-8244\"><p style=\"text-align: justify;\">Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. INAX247 International serves as your \u201cone-stop-shop\u201d for all your managed BCM\/ASM services needs. And we do it all for one fixed monthly cost.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8245\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-8245\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do you charge a Setup-Fee?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8245\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-8245\"><p style=\"text-align: justify;\">If a customer signes up for 12 months or more, we won\u2019t charge a setup-fee. However, if a shorter contract period is required, we charge a small setup-fee (flat-fee), covering the time we spend for your installation.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8246\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-8246\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to buy a License for \"On-Premise\" Installations?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8246\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-8246\"><p style=\"text-align: justify;\">We do not sell licenses anymore. This always meant bulky upfront costs for customers before they even could use our services. We recently (in 2020) switched to SaaS (Software as a Service) for hosted cloud applications and RSA (Rental Software Agreements) at fixed, monthly costs, individually calculated per customer.<\/p>\n<p style=\"text-align: justify;\">This is a real win-win-situation as the customer benefis from new updates and upgrades and we benefit from the fact, that we do not need to support and maintain hundreds of different installations, many of whose with individual add-ons.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8247\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-8247\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need to buy a License for \"On-Premise\" Installations in our own Data Center?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8247\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-8247\"><p style=\"text-align: justify;\">We do not sell licenses anymore. This always meant bulky upfront costs for customers before they even could use our services. We recently (in 2020) switched to SaaS (Software as a Service) for hosted cloud applications and RSA (Rental Software Agreements) at fixed, monthly costs, individually calculated per customer.<\/p>\n<p style=\"text-align: justify;\">This is a real win-win-situation as the customer benefis from new updates and upgrades and we benefit from the fact, that we do not need to support and maintain hundreds of different installations, many of whose with individual add-ons.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-8248\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-8248\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What types of systems do you support?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-8248\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-8248\"><p style=\"text-align: justify;\">We pride ourselves on having a versatile and open architecture. Hence, whether you are using our hosted cloud solutions or go for an on premise installation \u2013 both have in common, that they are highly flexible and provide a huge connectivity. LDAP\/S-LDAP, Azure, Android or iOS, multiple OS (Linux, Debian, Red Hat, Windows), BACNet, multi-lingual and much more.<\/p>\n<p>Just get in touch to find out more.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What if we already have an internal IT department?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">No problem! We also offer scalable, \\u201con-Premise\\u201d solutions that can be tailored to meet your specific needs. Whether you need a fully-fledge BCM\\\/ASM package or parts thereof \\u2013 we can do.<\\\/p>\\n<p>If you want to find out more, please request an individual offer and we will contact you to speak about details.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What if we prefer an \\\"On-Premise\\\" Installation?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">No problem! We also offer scalable, \\u201con-Premise\\u201d solutions that can be tailored to meet your specific needs. Whether you need a fully-fledge BCM\\\/ASM package or parts thereof \\u2013 we can do. Furthermore, we have a vast experience in system integrations, meaning we could implement our solutions into your existing systems if desired.<\\\/p>\\n<p style=\\\"text-align: justify;\\\">If you want to find out more, please request an individual offer and we will contact you to speak about details.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What if we would like to host your BCM\\\/ASM Solutions in our own Datacenters?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">No problem \\u2013 this is possible! We also offer scalable, \\u201con-Premise\\u201d solutions that can be tailored to meet your specific needs and hosted in your own data centers. Whether you need a fully-fledge BCM\\\/ASM package or parts thereof \\u2013 we can do. 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And we do it all for one fixed monthly cost.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do you charge a Setup-Fee?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">If a customer signes up for 12 months or more, we won\\u2019t charge a setup-fee. However, if a shorter contract period is required, we charge a small setup-fee (flat-fee), covering the time we spend for your installation.<\\\/p>\\n<p>&nbsp;<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Do I need to buy a License for \\\"On-Premise\\\" Installations?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p style=\\\"text-align: justify;\\\">We do not sell licenses anymore. This always meant bulky upfront costs for customers before they even could use our services. 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LDAP\\\/S-LDAP, Azure, Android or iOS, multiple OS (Linux, Debian, Red Hat, Windows), BACNet, multi-lingual and much more.<\\\/p>\\n<p>Just get in touch to find out more.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>In our FAQ section we explain the most frequently asked questions about our products and services, contracts and payment terms.<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[502,500,501],"class_list":["post-8391","page","type-page","status-publish","hentry","tag-alarmserver-ixarma-faq-en","tag-faq-ixarma-en","tag-inax247-faq-en"],"_links":{"self":[{"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/pages\/8391","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/comments?post=8391"}],"version-history":[{"count":17,"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/pages\/8391\/revisions"}],"predecessor-version":[{"id":11101,"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/pages\/8391\/revisions\/11101"}],"wp:attachment":[{"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/media?parent=8391"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/categories?post=8391"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inax247.ch\/en\/wp-json\/wp\/v2\/tags?post=8391"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}